Cancellation Policy

 

Cancellation Policy

At Homeside Embroidery, we understand that sometimes plans change.
Please review our Cancellation Policy below to see how we can assist you:

1. Order Cancellation Window

  • You may request to cancel your order within 12 hours of placing it.

  • After 12 hours, your order may already be in processing or production, and cancellations may no longer be possible.

2. How to Request a Cancellation

To request a cancellation, please contact us immediately at:
Email: [Insert Your Contact Email]
Phone: [Insert Your Contact Number]

Please include your order number and reason for cancellation in your message.

3. After Processing or Shipping

  • If your order has already been processed or shipped, it cannot be canceled.

  • However, you may still be eligible to return the item once you receive it. Please refer to our [Return & Refund Policy] for further instructions.

4. Custom or Personalized Orders

  • Custom, made-to-order, or personalized items cannot be canceled once production has begun.

  • Please double-check your order details before completing your purchase.

5. Refunds for Canceled Orders

  • Approved cancellations will be refunded in full to your original payment method.

  • Refunds typically take 5–10 business days to appear on your statement, depending on your bank or payment provider.

Contact Us

If you have any questions about canceling your order, please reach out to us:
Homeside Embroidery
Email: [Insert Your Contact Email]
Phone: [Insert Your Contact Number]

Would you also like me to help you write a "Change Order Policy" section too? (Example: for cases where a customer wants to change the size, color, or address instead of canceling.) That can help prevent lost sales! 🎯
Let me know!